Gumption is an ecosystem of innovators and entrepreneurs. We concentrate on brand and customer experience, digital technology and process automation. With these three components we go to work for your organisation.
We look at your long-term vision and your challenges from various points of view. That’s our 360° approach. We combine the knowledge of different specialists to arrive at new insights and innovative solutions. Doing what no one ever did before: that’s how we make the difference together. Co-creation for maximum business value, for you and for your customers. Always pragmatic and alert for short-term deliverables with long-term impact.
What is your pain point?
Business is figures. But also emotion. Without emotion, no good business. Emotions create involvement and bonds. Positive emotions inspire and motivate customers, employees, job applicants, citizens. How do you trigger these emotions? With experiences. Underpinned with data. Because without data, no good experiences.View members
Before corona you invested in technology primarily to cut costs. Today because of the competitive advantage. Technology is a differentiator. It makes your company smarter and more efficient. Connects people, processes, networks and devices, 24/7. Makes applications and data more accessible. Protects systems, transactions and facilities. Facilitates e-mobility. Technology talks, listens, sees and understands. And changes your (brand) experience.View members
Service must become faster and more personal. Interaction? For 2 out of 3 customers real time is the norm. Proactive please, based on AI. The standard is high for your customer-facing workflows, but therefore for your internal, your supply chain and your decision-making processes as well. They all have to be frictionlessly automated. Thoroughly tested, safe, productivity-increasing and resilient. Integration can lead to new revenue models. Routine tasks? Robotise!
Co-creator in the picture
Mercuron specialises in wireless mobile and data communication, with services ranging from consulting to implementation. Its clients include companies such as Cordeel, Fabricom, the European Investment Bank, several chain stores and care institutions. Mercuron is active in Belgium, the Netherlands and Luxembourg.